Client Name: Holly
Location: Santa Barbara, CA
Problem: Poor Communication
Solution: Plus Plan

Key Objections Addressed:

  • Doubt about whether Foothill PM would consistently communicate quickly
  • Concerns about switching management companies after a poor experience

Benefits Realized:

  • Prompt and consistent communication for both landlord and tenant needs
  • Renewed confidence in property management services
  • Stress-free experience with a trusted team

The Mystery of the Missing Property Manager

Holly was at her wit's end with her previous property management company. Poor communication had left her frustrated and anxious—waiting up to 48 hours for responses to her questions and concerns wasn’t just inconvenient; it was unacceptable. Whether it was her tenant reaching out with an urgent issue or a simple question about her property, the delays were causing her unnecessary stress. When a friend recommended Foothill Property Management, Holly decided it was time for a change.

Skeptical but hopeful, Holly met with the Foothill PM team. They assured her that communication was their top priority and promised prompt responses to any calls or texts, whether from her or her tenant. With some hesitation, Holly signed up for the Plus Plan—and she hasn’t looked back since.

From day one, Foothill PM delivered on their promises. Holly noticed the difference immediately, as questions were answered quickly and tenant concerns were addressed without delay. The seamless communication gave Holly newfound confidence in her property management team and eliminated the stress she had grown accustomed to.

Her experience was so positive that she recently referred a friend to Foothill PM, confident that they would deliver the same exceptional service. Holly now enjoys peace of mind, knowing her property is well-managed and her concerns are always heard.

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